Subscribe to HotForWords
E-MAIL
by pressing send you agree to our privacy policy

HotForWords Forums » HotForWords General

TECHNOLOGY HELP DESK (browsers, PC, Mac, HFW site, etc)

(73 posts)
  • Started 7 months ago by pedanticKarl
  • Latest reply from pedanticKarl
  1. pedanticKarl
    Member

    Hello Everyone,
    From time to time, there are technology glitches either here on this site, problems with sites connected to this site such as YouTube and so on and of course the issues with our own computers at home.

    This HotForWords site managed by Marina is one of the best sites managed anywhere in the world and rarely will your issues be a result of an issue due to this site. However, stuff happens, but, please let someone know your technology issues when you experience them and you are not sure where the problem lies.

    Please be brief and pithy and not wordy or loquacious. Whoever may be assisting you can ask for more details later and you may also want to take the conversation off line via YouTube messaging, Twitter, email or other means. There is also Private Messaging here on this Forum. Look under the username at the left for "PM this user".

    If you want to draw quicker attention to your problem, please leave a brief comment on the latest lesson page mentioning that you left a question on the Help Desk Forum and that you need some help.

    Posted 7 months ago #
  2. nettehexe
    Member

    What a great idea - helpful to so many and I think you are very generous!

    thanks-

    Posted 7 months ago #
  3. muggins
    Member

    I'm thinking that posts that are submitted on the html practice page should not be listed among the "recent comments" column on the right-hand side of the page. It's not a big sticking point, but it is a practice page.

    Posted 7 months ago #
  4. pedanticKarl
    Member

    @muggins
    Yes, I thought about that myself when I did a test on the practice page. One would think that it would not show up in the "Recent Comments" column. I think, sometime in the past, those comments were excluded from showing up. I'll let Marina know.

    Posted 7 months ago #
  5. PageDoll
    Member

    Anybody, Anybody? I have question about Tweets.
    I had a friend get on Twitter, @amanda350x, and as of last nite is following @hotforwords. The only problem is when she makes a @repy it doesn't show up. Not even on twitpic comments or @hotforwords search column using tweetdeck/iPhone or tweetdeck/mac so its like @hfw is not getting the @reply. I even tried to RT it and still did not show up in @hfw search column. Am I missing something? Maybe a setting on twitter itself?
    The only place her reply to @hfw showed up was my "friends" column.
    @Amanda350x is tweeting from a 3GS and using tweetdeck.

    Posted 7 months ago #
  6. pedanticKarl
    Member

    @PageDoll

    First some definitions: (if you know this, it's for others to know also)

    An @reply is any Twitter update that begins with the @username. In other words, the @ sign must start in the very first position.
    Or, one can also do a reply to a tweet by clicking on the swoosh icon in their message. When you send a reply, it shows up in that person's replies tab.

    Now, here is what you may be missing:
    People will only see replies in their home time line
    if they are following both the sender and recipient of the update.

    Please save this link for future reference.
    help.twitter.com/forums/10711/entries/14023

    P.S.
    Presuming that the rules are understood and it still does not work for you as expected, keep in mind that Twitter is still having issues with dropped tweets and that this may be a problem for some time to come.

    Also, you can test out some concepts with me or someone else if you like by replying to me versus sending a mention to see if the observed actions work according to the twitter rules.

     

    Posted 7 months ago #
  7. pedanticKarl
    Member

    Many of you are complaining of having problems with this site where the smileys are not loading. Some of you are complaining of assorted other issues with the video not loading or playing and so on.

    First, I can tell you that this is one of the best managed sites and that I have never had a problem even though there are many images being loaded. I do recognize your complaints as being legitimate as I can reproduce them under a system that is handicapped.

    A handicapped system is one where:
    - The hard drive is not up to performance due to being highly fragmented
    - The system is defective due to corrupt files or a marginal hard drive.
    - Not enough memory for the amount of programs being pre-loaded / loaded.
    - A system infested with spam-ware, trojans, worms, etc.
    - A system that does not meet the minimum specs.
    - Internet bandwidth that is not up to par

    I run a very minimalistic non-gamer PC with only 1 GB of RAM, and I am using a
    plug-in video card to ensure video viewing without any problems.
    (GEFORCE Nvidia 7300 SE 256 MB)

    CPU Performance
    For those of you that are having problems, I strongly urge you to measure the performance of your system not only to benchmark your baseline performance, but also to reveal what some of your issues might be.

    Here are my performance graphs. How does your system stack up?

    First, monitor your CPU usage. If your system is banging into the 100% area, then that means either that you have an under performing system or you have an overloaded system running extraneous programs.

    Notice that in my system, the idle state of my CPU is under 10% and that when I watch an HD video that my CPU runs in the 75% CPU utilization area. Notice the difference between viewing a Normal Quality video versus HD. Notice that when I clear the cache on FireFox, and then reload the HotForWords.com Coconut comments page, I barely go up to the 50% mark.

    One caveat. It is possible for your CPU performance graphs to show that you have plenty of CPU reserves, and you could still have problems as other issues will not show up here, especially when certain programs are cached or your hard drive is heavily fragmented.

    To view your performance graph, press Ctrl-Alt-Del, then click Task Manager, then click the Performance tab.

     
     
    Internet Performance
    The next two graphs show the bitrate of my connection to the Internet. I use a very small program called NetPerSec I have a 3 Mb/s DSL connection from AT&T and I am about 3 miles from the Central Office, but with repeaters and fiber optics today, that should no longer be an issue, but, your geographic area may not be up to par.

    Do you know what kind of DSL speed you are paying for?
    Most people that I ask the question of do NOT know. Many think they have a 1.5 Mb/s connections when in fact they are only paying for a 750 Kb/s or 375 Kb/s connection.

    Notice that when I refresh a HotForWords.com page, it peaks around 2 Mb/s which means that I have plenty of reserve as my limit is 3.0 Mb/sec. If you only have a 1.5 Mb/s connection or less, then you may have page loading issues.

     
     
    In the next graph I demonstrate that it requires about 2.6 Mb/s of bandwidth to view the HD videos. With a 3.0 Mb/sec connection, I have some reserve bandwidth when needed. You may be paying for 3 Mb/s connection, but you might only be seeing 2.5 Mb/s or less due to your geographic telephone/cable infrastructure, ISP and other factors.

    Summary:
    I run a clean and low cost system that anyone can afford.
    I recommend that you take some performance measurements
    and report them when you have issues pertaining to performance.
    You don't need to post a screen shot of your performance numbers.
    Approximate percentage numbers is a start. If your system is operating
    in the 75% - 100% of CPU utilization, then the system is not up to
    today's specs, or is being overloaded or has defects such as corrupt
    files or is not de-fragmented properly.

     

    Posted 7 months ago #
  8. Anonymous

    why no smilies in forums?

    Posted 7 months ago #
  9. because they suck. big time.

    Posted 7 months ago #
  10. pedanticKarl
    Member

    @star magic
    There used to be smiley icons in this Forum.
    Maybe Marina disabled them or they became
    disabled during an upgrade. I'll check with Marina later.

    Posted 7 months ago #
  11. Hs4Mm
    Member

    PK: Have Win XP Pro Version 2002 Service Pack 3, FireFox 3.5.2. I have watched TaskManager->ProcessesTab->SortMemUsage. Firefox is highest mem user, which is OK ... BUT memory usage grows with time; growth is especially significant after playing a video in browser. So there is a memory leak.

    I have stopped playing videos in the browser -- download them and play in VLC. If I do not periodically shut down the browser and restart it, the PC will freeze requiring a reboot.

    Posted 7 months ago #
  12. pedanticKarl
    Member

    Complaints about the smileys not showing up:

    I have never had any problems with smileys,
    but I can artificially duplicate the problem, by inserting issues into my PC.
    Here is what I have identified so far:

    1. You may be changing or refreshing a page while Marina is making tweaks to the site.

    2. The HFW site is experiencing delays of loading the page due to a linked site not responding. That happened about 30 minutes ago. This site is linked to many other sites such as YouTube and Google and many others. If those sites are having access issues, then the loading of this site is affected. The specific site that was loading slowly was "woopra".

    3. If you are using any kind of pop-up blocker, image blocking, spyware and so on, you may have problems due to conflicts between those programs.
    I personally DO NOT run any kind of blocker of any sort nor do I run any miscellaneous anti-spyware programs other than what is part of FireFox 3.5.2.
    I have additional programs installed but only run them on demand as needed.

    4. Do a test. Clear your browser cache, but not the cookies and make sure that you are logged into this site. Then, look at the comment text box and the smiley above it. Refresh the page. How long does it take for the smileys to load? Did you notice when the smileys loaded and how long that took? If you have a slower connection, that can be part of the issue. See the performance graphs comments above. Also, when you re-load a page, look at the status bar of your browser to see what other sites may be having access issues.

    5. If you do a lot of Internet browsing and you visit many sites, especially with images, I recommend that you increase your browser cache. By default, the FireFox cache is 50MB. You may want to increase that to maybe 75MB or more.

    - - -

    Posted 7 months ago #
  13. Hs4Mm
    Member

    In FireFox, I disabled iTunes and QuickTime plugins and suddenly the mouse icon became more responsive to the physical movements of the mouse. Will see if the memory leak goes away.

    Posted 7 months ago #
  14. Anonymous

    Thanks pedanticKarl. Will wait then. I do like having the smilies in a forum. I know it does not have to be many like I have in my forum, but something would be nice.

    And Hs4Mm

    I disabled the ITuned and quicktime right away when I did a reinstall on my computer. I never use those anyways.

    Posted 7 months ago #
  15. muggins
    Member

    I tried downloading pendanticKarl's suggested program, netpersec, and none of my browsers could find the download site. No problem finding the CNET download.com page where the button to load the program. But the download button itself, I click on it and can't find it...browser says:
    Unable to connect.
    Firefox can't establish a connection to the server at services.yaga.com

      The site could temporarily unavailable or too busy. Try again in a
      few moments.
      If you are unable to load any pages, check your computer's network connection.
      If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

    Can anyone else download that program at "services.yaga.com", or is it just my computer?

    Posted 7 months ago #
  16. pedanticKarl
    Member

    @muggins
    Yes, I also had problems with yaga.com.
    That site appears to be a redirect site which, I'm guessing goes to some billing site as NetPerSec is no longer free. Here is the publisher of that program and the link to PC Magazine.
    They want you to purchase the product or a subscription whereby you get free downloads.
    http://www.pcmag.com/article2/0,2817,1735,00.asp

    The only other free bandwidth monitor that I found is NetStatLive by AnalogX.
    I've used a lot of their products. Even though this one is free, it is not as useful as NetPerSec as there is no speed control of the graph and it is too small.
    It does monitor your CPU usage and network usage in one application. You can also change the settings whereby the graph is always on top. You can try it, and if you don't like it, un-install it.
    http://analogx.com/contents/download/Network/nsl/Freeware.htm

    Of course you can use any of the hundreds of online bandwidth monitoring tools. They are not as accurate as measuring right at the PC and it does not tell you the amount of bandwidth you are using when watching videos. It will tell you what your maximum bandwidth is.

    Try different servers, near and far away to see the difference for this monitor.
    For me, I have a 3Mb/s DSL, and the reading with this monitor is 2580 from the Los Angeles server. The 420 difference is to be expected with this kind of monitor.
    speakeasy.net/speedtest

    Here is another online bandwidth monitor
    reviews.cnet.com/internet-speed-test

    If I find a free network monitor, I'll let you know.

    Posted 7 months ago #
  17. pedanticKarl
    Member

    Changing or Deleting the YouTube Featured Video

    A YouTube Help link is at the bottom of most YouTube pages.
    If in doubt, you can always click the YT Home page link, or go to YouTube.com,
    then look at the bottom of the page for a link called "Get Help"

    Also, if you are logged into YouTube, by clicking your username link at the upper right, it will take you to your account pages, all of which will have the Help links at the bottom.

    At the bottom of the page, there is also a Help Search text box.
    If I enter the key word of your interest, "featured",
    the second search result is entitled;
    Getting Started : Changing my channel's featured video

    Specifically, that help item tells you how to change the featured video, but once you look at the place where you change the link of the featured video, you will notice that the Featured Video also has a check box. By, un-checking that checkbox, the Featured Video is no longer there.

    In short, after you log into your account.
    1. Click on your username link in the upper right.
    2. Click Account from the drop down.
    3. Notice there are 2 links to the right of center, near the top center called:
    * INSIGHT
    * EDIT CHANNEL

    4. Click Edit Channel
    5. At the far left, click Channel Design
    6. Just below the Layout Properties is the Featured items section.

     

    Posted 6 months ago #
  18. pedanticKarl
    Member

    Problems with logging into HotForWords.com

    Occasionally, you may have what looks like a problem logging into
    this HotForWords site.

    In other words, you have entered the correct username and password;
    1. but you are not able to see the comment text box and
    2. the status of the link in the upper right of any page says;
    "LOG IN", as opposed to the expected link, "LOG OUT"

    Typically, what happens, is that your browser cookies and session ID will have expired. (a security feature to protect you) In most cases, all you need to do after you have logged into this site is to refresh your browser while viewing one of the HotForWords.com pages.

    If the comment box or the "Log Out" status does not appear, in rare situations, you may need to clear your browser cookies and in very rare situations, you may also need to clear your browser cache. These rare situations may occur where you have visited the site while Marina was doing site maintenance or upgrading the site which means you will have older pages sitting in the browser cache which may fail to update with a browser refresh.

     

    Posted 6 months ago #
  19. Capman911
    Member

    @PedanticKarl. Now that FF 3.5.2 has come up with a couple of fixes like Real Player and a couple of more I don't have any more problems with the smileys. I didn't have the problem with FF 3.0.13. So I hope is all well now. Thanks for your help.

    Posted 6 months ago #
  20. Anonymous

    I do not want to get rid of my featured video. I want to delete all the featured videos they present. Most of those are not what I want to see anyways ya know. I see no way of doing this thus far.

    Far as the smiles go, whatever is going on is not because it does not work, but the fact they do not show as to have one click on them. In order to correct the problem at this point is to know what each smile correspondense to right?

    Posted 6 months ago #
  21. pedanticKarl
    Member

    @star magic
    I'm not sure that I follow your request:
    "I want to delete all the featured videos they present."

    Please provide links, reference pages and so on.

    If I may speculate as to your request, are you referring to your YouTube HOME page, after you have logged into YouTube? If so, then you are correct, there is no way to delete the "Featured Videos" MODULE.

    When you visit the YouTube HOME page after you have logged in, by default there are several Modules that are displayed. One of those Modules is called
    "Featured Videos" which is always displayed. Above the modules and just below the Ad, there is a link called "Add / Remove Modules" When one clicks that, one can add or delete various modules, except the "Featured Videos Module".

    Several modules also allow you to edit the way that the videos are displayed in those modules, while the "Featured Videos Module" can only be moved up or down with respect to other modules.

     

    Posted 6 months ago #
  22. CheVolay
    Member

    This new version of Firefox 3.5.2 seems to run a little funky, anyone else notice?
    Also how do you clear the cache with this version it's not in the same place?

    Posted 6 months ago #
  23. pedanticKarl
    Member

    @Che Volay
    I have been running FF 3.5.2 since it came out which has been a while and FF runs fine. I have had zero problems. Mozilla made many changes and I noticed some technology differences that would not pertain to you as such. FF is the primary browser that I use and it works great with no problems. I also use several other browsers for testing.

    Clearing FF cache (ver 3.5.2)
    There are two ways to clear the cache.

    1. Using the Clear Recent History menu
    - Click Tools, Clear Recent History.
    - Set the checkmark for cache.
    - Uncheck the items that you don't want cleared.
    - Click Clear Now

    2. Clearing the cache using the Options menu
    - Click Tools, then Options
    - Click the Advanced tab
    - Click Network tab
    - In the middle is a section called Offline Storage. Click Clear Now.

     

    Posted 6 months ago #
  24. CheVolay
    Member

    @PK Thanks, I gave up before I click the Advance tab, also I never seen the option to increase MB storage so I went for 50 to 100MB.

    Is there an optimum MB cache storage or is it all relative to your PC's capacity?

    Posted 6 months ago #
  25. pedanticKarl
    Member

    @Che Volay
    The optimum cache size is in reference to your browsing habits,
    where the maximum cache size would be in relation to your hard drive capacity.

    If you visit a lot of different web sites, then having a larger cache might be helpful. Setting it too large will cause issues with seeing new data. For example, when a site changes a web page, you will normally see those updates no matter what size your cache is, but in some cases, certain images may not be updated until the cache is cleared. The gravatar image is a case in point. That's why you'll see comments about clearing the cache to force the image update sooner rather than waiting for the cache to update itself which could take a day or more depending on your browsing habits.

    You can experiment with the cache size by monitoring that status of the cache.
    In FF, enter the following in the address box. (where the http:// stuff goes)
    about:cache

    You'll see a page displaying three caches; memory, disk, offline.
    The offline cache is not used yet except by a handful of web sites.
    The disk cache is what you will be looking at.
    Clear you cache, then do your normal browsing and check that page maybe every 5 minutes or so to see how fast it fills up. If the cache fills up quickly, then making it larger may be an advantage. For most people, 50 MB is sufficient.

    Posted 6 months ago #
  26. CheVolay
    Member

    You make it sound oh so easy, thanks again

    Yes!! I just did it, I love it when I learn something new.

    Posted 6 months ago #
  27. Rijk
    Member

    oke Karl here it is:

    just testing keelhaul

    Oke copied the link, than copied your Click me.
    dragged the url in there, deleted the My-url, added keelhaul and than deleted click me.

    this is how it looks:
    http://img10.imageshack.us/img10/6430/textpa.jpg

    and after that I press add comment (I use firefox)

    Posted 6 months ago #
  28. pedanticKarl
    Member

    @Rijk
    Great job of explaining and nice screen shot also. Everything you did is correct. Presuming you used the correct terminology, then I suspect the issue is with the process you called "dragging". Instead of dragging, try "cut and paste" the URL or "copy and paste" the URL, whichever you prefer.

    Before you do that, go over to the main site and create the following link.
    You can use my template as you described up a above.
    But instead of dragging the URL, I want you to type the URL between the two quotes.
    In other words, you'll delete my text and you will be manually entering
    "http://google.com" between the quotes just as shown here.

    Before you submit the comment, just do a last check. It should look like this.

    [a href="http://google.com"] Google [/a]

    The template above uses square bracket or else this posting will interpret the link.
    I tried putting it between the code tag and tried the entities, but the href was still being interpreted. Remember, over the main site, you will be using angle brackets. Also, remember, the forum uses different tags to create links.

    If you can create a proper link over on the main site when you enter the URL manually, then cut & paste or copy & paste links should also work. Try that test also.

    If you are still having problems, then it might be an Add-On in Firefox that is adding something to your code.

     

    Posted 6 months ago #
  29. Rijk
    Member

    When I type one of these " I always need to type two of them, before I see them, than I delete the last one. Might it be possible that my system closes this " automatically?

    Posted 6 months ago #
  30. pedanticKarl
    Member

    @Rijk
    Yes, Rijk, I had suspected that your system is adding the extra double-quote (").
    What OS are you using? Vista? XP?
    If it isn't your system per-se, then it may be an application that you are running such as a spell checker or grammar checker or other programs that run as a background task. If you are using Windows, do a Ctrl-Alt-Del and then click Task Manager, then click the Applications tab to see what program you are running. You can also peruse the Processes tab to see what background tasks are running.

    Posted 6 months ago #

RSS feed for this topic

Reply »

You must log in to post.