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TECHNOLOGY HELP DESK (browsers, PC, Mac, HFW site, etc)

(72 posts)
  • Started 7 months ago by pedanticKarl
  • Latest reply from pedanticKarl
  1. Rijk
    Member

    @Karl,

    in this one
    http://www.hotforwords.com/2009/09/18/jesus-h-christ/comment-page-2/#comment-153095

    I typed this: http://img297.imageshack.us/img297/645/textlinktest.jpg

    (the line is my cursor)
    The second " is missing, but somehow it ads that automatically, bsomebody is having the same problem.

    Only thing now when you click on the link you don't get a new tab, but the HFW-site is closed and the video this displays in that tab.

    Posted 5 months ago #
  2. pedanticKarl
    Member

    @Rijk
    Thank you for that explanation Rijk. So, yes, there is something going on with your system such as a FireFox Add-On or an application. I don't know how many Add-Ons or Extensions you have installed in FireFox. You could remove them all, and then later add them back one at a time. Also, check what applications you are running in the background of your OS. Many of the FireFox Add-Ons have automated tools to assist with entering comments into blogs.

    Regarding the opening of another TAB or browser window;
    When you click on links that are part of this domain (i.e. hotforwords.com), then those are called internal links and they will not open in another window/tab

    When you click on links that are external to this site, such as google.com, then those links open up in another window/tab

     

    Posted 5 months ago #
  3. one can always use ctrl + (left) mouse button, or just the middle mouse button to open a link in a new tab.

    Posted 5 months ago #
  4. pedanticKarl
    Member

    Correct äläx. Except when I've got a sandwich in my left hand,
    then I'll just use the RIGHT mouse button on a link, and then click on either:
    Open Link in New Window
    or
    Open Link in New Tab

     

    Posted 5 months ago #
  5. Rijk
    Member

    the external link closes the HFW-site and starts in that tab. I think if you open the comment you'll probably see more code than the normal link. Its a work around for now. I am gonna do some more testing, do we have a page where we can do that. I have messed up the current video comment enough.

    Posted 5 months ago #
  6. pedanticKarl
    Member

    @Rijk
    Regarding your 4 links that you coded on this main site page.

    Here is your screen shot

     
    Rijk, you can look at the links yourself to see how they were formed.
    There are 3 ways to look at those 4 links. Go to the main site where you posted the 4 links and do the following.

    1. Hover your cursor over the links and look at the status bar.
    Notice that the first two links have quotes appended to your links.

    2. The second way to look at your links is to RIGHT click each link and then click Copy Link Location. Then, open up notepad and paste the contents there. You will see more detailed information.

    3. Highlight each link, and then click View Selection Source.
    You will see the exact HTML coding of that link.

    You will notice that the first two links do not work, but the last two links do work.
    The First two links have the URL encoding of %E2%80%9D appended to your links.

    This is what the first two links look like. Notice the appended codes.
    http://www.hotforwords.com/2009/09/01/phishing/comment-page-1/#comment-150389%E2%80%9D

    This is what the last two links look like. Those links work.
    http://www.hotforwords.com/2009/09/01/phishing/comment-page-1/#comment-150389

     
    From every thing that you have told me, it says that you are running a program either on your PC or in FF that is injecting the final codes.

    You told me in Dutch that you are learning English. So, do you have a translator type program in installed on your PC or an Add-On in FF? These programs may have automation that is adding additional coding when you start text with a double-quote (") It may also be another type of program that you are using. You might be able to verify this by using notepad. Enter a URL into notepad like you would on this website and see if you get the same results indicating some kind of automation going on in your PC.

     

    Posted 5 months ago #
  7. Rijk
    Member

    I can mange in a conversation, but the writing isn’t up to specs. So Yes I do have a spell-checking program, and that’s why sometimes a totally different word appears.

    Hovering over the text you don’t get to see the code, only where the code takes you.
    When we still had the edit function, when I opened the comment to edit it, it most of the time it showed things like <i>Href” </i>
    That’s why I asked to open it and see which code is in there.

    Anyway I am now on a different OS without spell-checking, etc installed, let’s see what happens.

    normal one

    1e one missing

    2e missing

    not using quotes at all

    Posted 5 months ago #
  8. pedanticKarl
    Member

    @Rijk
    I see those links still all have quotes at the end. In this FORUM, do NOT use any quotes. The link template in this Forum is different than over at the main site.

    The link template in this Forum uses BBCode markup as mentioned below the comment box. Google BBCode and you'll see how to use it. When you click the URL button, enter or paste your URL without quotes, then you enter the text to click on.

    Above, I mentioned item #3 which lets you examine the HTML code in detail with FireFox. What you showed above is the HTML tag for italics <i>text</i> As you have shown it above, those italics tags will mess up your links.

    The only other guess is that you, like people in other countries other than the US, your PC is setup for an "Input Locale" in your Control Panel for your country which may be adding the extra codes. I'll be back in a few hours.

     

    Posted 5 months ago #
  9. Rijk
    Member

    no it produced Href”

    I made copies of the screen, I'll post them this evening ( for you tomorrow morning )

    good night Karl.

    Posted 5 months ago #
  10. i don't even see your problem. :/

    Posted 5 months ago #
  11. Rijk
    Member

    I promised so here they are.

    the original: http://img97.imageshack.us/img97/9091/text2linktestoriginal.jpg

    after saving edit ones http://img97.imageshack.us/img97/5697/text2linktestafteredit1.jpg

    after saving edit twice http://img252.imageshack.us/img252/7162/text2linktestafteredit2.jpg

    It is adding these " automatically. In the second one you can see that they ( " ) differ from each other.

    But she fixed the reply so it not necessary anymore. At least we know if you have this problem how to get around it.

    thanks for helping PedanticKarl

    @äläx the problem was, my links did't work. Somewhere these " where added to my comments.

    Posted 5 months ago #
  12. Greatest Potential
    Member

    It's like more stuff I may have to read through before it gets changed again and then have to read through some more stuff again. not.

    Posted 5 months ago #
  13. Captain Jack
    Moderator

    I have this really cool Logitech Laser mouse. It cost me about hundred bucks. I've had it for about a year and now the damn thing has an issue. The left mouse button is double clicking on me. I think there is something wrong with the switch inside. Might just be dirty. Is there a way to clean or repair this? Warranty is long gone and I don't want to spend another 100 bucks for something minor.

    Its a MX Revolution cordless laser mouse. I think it's a MX 9000 series.

    Posted 5 months ago #
  14. Capman911
    Member

    @ Captain Jack, I have taken a lot of things apart but not a mouse like yours. I think if you can practice on a mouse that doesn't work already to see how you get into it. I have two Logitec cordless optical mice and I don't see any screws to take it apart. Yours and mine may just snap apart but not sure. I tried to see if there was a YT site where someone has fixed a mouse, but all the guy did was stomp on the sucker. The mice I have only cost $40 each and have a scroll button and two other buttons next to the scroll button plus the scroll wheel tilts left and right to load the first and last page that you have visited. Wish you luck with it.

    Posted 5 months ago #
  15. pedanticKarl
    Member

    @Captain Jack
    I have always been a fan of Logitech and in fact my mouse right now is a simple Logitech wireless infrared two button scroll wheel mouse. Have had it for a year and still going strong. The OEM Logitech (black label) mouse prior to that only lasted a few months as the scroll wheel fell apart and the right mouse button failed.

    Don't quote me on this, but I think there are two kinds of Logitech mice. Gray market OEM and Logitech original. The gray market OEM mice are built with cheaper parts. Stay with non OEM Logitech mice. What color is the logo? Mono color or multi-color? Mono color is cheap OEM mouse.

    To answer your question; can you clean and repair. I would say no and I would say that it is not cleaning and repairing per-se. If it is a true Logitech mouse, call Logitech to see if they can help.

    Question: Are you on a Mac or PC? Are you using the Logitech mouse software or not?
    Here is my understanding of your issue. The reason for the double-clicking may be due to metal fatigue in the switch and it could also be oxidation. That is normal. The firmware / software is supposed to take care of those kinds of things. If I remember correctly, the Logitech software has a tweak to compensate for those double clicks.

    If you are not using the Logitech software, but using a PC, go to the Control Panel and adjust the Double-Click speed and see if that helps. If you are using a Mac, there may be a similar adjustment.

    Posted 5 months ago #
  16. Captain Jack
    Moderator

    My Logitech MX 9000 is a high end mouse. It's a seven button multi function mouse with a "848nm (nanometer) Laser". That's 848nm is undetectable by the human eye. No more glowing red light.

    This mouse rocks with it's built in shifter. What's that? The scroll wheel can shift from a click mode like most mice do, to a freewheeling mode automatically. It has two thumb buttons that I programed to forward and reverse on webpages. My mouse has a, get this, a second thumb wheel that rotates forward and backward for other functions.

    I have a tiny center button that programed to do a google search, but now has been program as my left button until I can solved my double click problem.

    So this is not your average cheap logitech mouse but one of there top of the line models.

    I do have software for programing functions and some other utilities but nothing that you described PK. I'll have to take a look for it. Strange that there would be a firmware fix for a mechanical problem.

    *Update* I just checked Logitech support page and the firmware update you talk about is for Windbows Vista and XP.

    I'm getting sick and tired of expensive products that fall apart like cheap products. It's like US made cars, they are just over priced crap.

    Posted 5 months ago #
  17. Captain Jack
    Moderator

    My Logitech MX 9000 is a high end mouse. It's a seven button multi function mouse with a "848nm (nanometer) Laser". That's 848nm is undetectable by the human eye. No more glowing red light.

    This mouse rocks with it's built in shifter. What's that? The scroll wheel can shift from a click mode like most mice do, to a freewheeling mode automatically. It has two thumb buttons that I programed to forward and reverse on webpages. My mouse has a, get this, a second thumb wheel that rotates forward and backward for other functions.

    I have a tiny center button that programed to do a google search, but now has been program as my left button until I can solved my double click problem.

    So this is not your average cheap logitech mouse but one of there top of the line models.

    I do have software for programing functions and some other utilities but nothing that you described PK. I'll have to take a look for it. Strange that there would be a firmware fix for a mechanical problem.

    *Update* I just checked Logitech support page and the firmware update you talk about is for Windbows Vista and XP.

    I'm getting sick and tired of expensive products that fall apart like cheap products. It's like US made cars, they are just over priced crap.

    Posted 5 months ago #
  18. Captain Jack
    Moderator

    My Logitech MX 9000 is a high end mouse. It's a seven button multi function mouse with a "848nm (nanometer) Laser". That's 848nm is undetectable by the human eye. No more glowing red light.

    This mouse rocks with it's built in shifter. What's that? The scroll wheel can shift from a click mode like most mice do, to a freewheeling mode automatically. It has two thumb buttons that I programed to forward and reverse on web pages. My mouse has a, get this, a second thumb wheel that rotates forward and backward for other functions.

    I have a tiny center button that programed to do a google search, but now has been program as my left button until I can solved my double click problem.

    So this is not your average cheap logitech mouse but one of there top of the line models.

    I do have software for programing functions and some other utilities but nothing that you described PK. I'll have to take a look for it. Strange that there would be a firmware fix for a mechanical problem.

    *Update* I just checked Logitech support page and the firmware update you talk about is for Windbows Vista and XP.

    I'm getting sick and tired of expensive products that fall apart like cheap products. It's like US made cars, they are just over priced crap.

    Posted 5 months ago #
  19. Rijk
    Member

    yeah I can see its stuck.

    It couldn't be that you have changed the software so it is automatically double clicking.

    If you think its just a little dirt, you could get a can of compressed air and try that on it. You don't need to take it apart and won't harm it.

    Otherwise they usually have a screw on the bottom (underneath the battery's). But try the canned air first.

    Posted 5 months ago #
  20. pedanticKarl
    Member

    @Captain Jack
    Read this HELP Troubleshooting FAQ from Logitech.

    Ref:
    Windows XP and Vista have a setting called 'Single-click to open an item'. When enabled, this makes a single mouse click act as a double click. Disabling this setting will return the mouse to the standard one click option.

    Update:
    I just noticed that you found the exact same support article.
    Are you on a Mac? If so, there should be a similar setting to disable the double click. You may have to contact Logitech support and get clarification on whether your issue is an operational issue or a mouse failure. If it is a failure, then it might be under warranty?

    Posted 5 months ago #
  21. Captain Jack
    Moderator

    @Pk LOL, must be your first time read ay!

    Yes, I run a mac. I thought you already knew that for many of my comments on the site I boast the Apple platform.

    If you read the support article, the software patch is to change the way Windows works. It's not a fix for a defective mouse button. If I was using Windows my problem would still exist for it's a hardware problem and not software.

    I just checked the warranty and Logitech has a 3 year warranty. I was shocked to learn this for many product only have a 90 day warranty. I just hope I saved the receipt. I normally keep them for 90 days then toss them.

    Thank you for your assistance.

    Posted 5 months ago #
  22. pedanticKarl
    Member

    @Captain Jack
    I knew you had a Mac and you had mentioned looking to get a new computer and possibly a PC? Yes, you are correct, the support article is to change a functionality and not a defect. Your original comment, "The left mouse button is double clicking on me." can mean either a change of functionality or a possible defect.

    Have you tried the following?
    Operational Tweaks
    Have you played with the generic Apple Double-Click speed?
    When you install the software that came with the mouse, it may have more refined double-click speed settings, which you were still exploring. If it is a true mouse defect, then these operational tweaks will not fix the defect.

    Regarding mouse defects and updated drivers.
    By nature, all switches have bounce which can range from 1 msec to 10 msec or more as a typical example. Any given switch has a characteristic bounce which the firmware is designed to filter. Sometimes, the switch characteristics can change due to environment such as salt air, humidity and temperature. If the characteristic value had been 2 msec and it is now 10 msec, then the firmware filter may not filter the clicks, but an updated mouse driver might fix such as thing, assuming that it had been reported as a widespread problem amongst many users. Check the site to see if there is an updated driver.

    If you are the only one experiencing the problem, the company should work with you in getting it replaced. Contact them. Normally, you won't need the original receipt when you work with the company making the product. If they pester you about the receipt, they will normally accept a copy of your credit card statement, which may not have the detailed product purchase, but at least the date and name of the store where the mouse was purchased should be acceptable.

     

    Posted 5 months ago #
  23. Hs4Mm
    Member

    Good news on my PC issues: I have mentioned on this site that watching videos being streamed would freeze up my PC and that I needed to download videos and watch them.

    Summary: it was a virus. Here's more details.

    Since 1998, I have had two computers, one a Win 98 and another an XP Pro. I have had the XP Pro for about 5 years now. (I got a new XP Pro around July, and am still migrating to it; should finish the migration this month. I configured this laptop myself and believe it is close to the best one could buy in July.)

    I have had 2 virus attacks to each of those computers. All 4 of those attacks were successfully resolved using the same technique. Here are the steps:

    I google the symptoms. This leads me to one or two Forums dedicated to virus removal. These forums have experts in computer security from all over the world offering free step by step guidance to people with infected computers. Each topic in the forum is dedicated to one individual's issue.

    (The expert for my latest case lives in Finland!)

    Usually, the first thing the experts have you do is to download and run a program called "hijackthis.exe". This was created and developed by an individual (in the 90s), but is now owned by TrendMicro, and is still available for free use by anybody.

    Based on the log generated by hijackthis, they have you run some virus detection tool. In my latest case, I had run both Symantec and BitDefender on my own -- neither of them detected anything wrong with the computer! But, based on the symptoms and the report by hijackthis, the expert had me run Malwarebytes Anti-Malware (mbam) product. Mbam found the Trojans. I googled the names of the files mbam found, and did not get many hits, and did not get any hits from the major security software sites such as Symantec. So it is some rare Trojan, and I am glad Malwarebytes knew about it. (There could be other viruses not known to Malwarebytes but known to Symantec or to Bitdefender! Moral: running only one security tool is not sufficient.)

    The expert would then have the user direct the detection tool to remove the bad things found. In my latest case, Malwarebytes was only partially successful in getting rid of the bad things!

    So then the expert had me run another tool called the "Brute Force Uninstaller" -- this one got rid of the remaining bits left un-removed by mbam.

    In this HFW Forum topic, I have mentioned a memory leak seen in Firefox. The Firefox "memory leak" issue still remains and people tell me it is common. And, since the clean-up of the PC, it is not affecting my user-experience. (It could be that most of the memory leak is caused by a non-standard plugin; I'll try disabling that plugin and see what happens.)

    Posted 5 months ago #
  24. pedanticKarl
    Member

    @Capman911 : Regarding Tweets Not Showing up on Timeline

    Twitter has and is continuing to screw up. You are NOT appearing on the SEARCH timeline. This is a very common problem with Twitter. The same thing happened to darlingj. He submitted a ticket to Twitter and they fixed it, then it happened again, and then they fixed it again.

    Do this test. Using your browser, go to Twitter.com
    It does NOT matter if you are logged in or not.
    If you are NOT logged in, you will get a big Search box.
    If you are logged in, use the Search box on the right hand side.
    Now, enter into the search box: capman911 (exactly as shown, no quotes, no at sign)
    Now, do you see any of YOUR tweets? No.
    But, you do see tweets of people like Captain who is tweeting at you.

    When I go to your profile, I see you have tweeted many times, and I do see your tweets regarding the two words "please" and "thank you" but they are not showing up on the timeline. This is a common problem with Twitter. I recommend that you submit a ticket to Twitter to get it fixed. What they will do is clear the cache on their end. Since their cache is screwed up, your tweets are not being seen by those people that use the Twitter search as I do and as is the case with most people who would see your tweets via search.

    Posted 5 months ago #
  25. Camp Kohler - Sacramento CA
    Member

    Why doesn't WP any longer return to the comment from which one logs in or edits instead of going to the top of the comments page?

    Posted 4 months ago #
  26. pedanticKarl
    Member

    @CampKohler
    I'm confused by your question.

    1. Do you mean:
    I am logged in and viewing comment #2 on page x.
    Then I log out.
    When I log back in, I expect to be at comment #2 on page x.

    2. Or, do you mean:
    While I am logged out, I am viewing comment #2 at the bottom of page x
    and when I log in, I expect to be returned to comment #2 at the bottom of page x.

    In either scenario, how do you log in / out without leaving comment #2?
    Don't you have to scroll back up to the top of the page to log out/in?

    Can you give some more details?

    What does work, and I am wondering if this is what you might mean, is this:
    Regardless of the login state, if I am viewing comment #2 on page x, then when I navigate away from the page by clicking on Yahoo on my personal toolbar, then when I use the "Back" button in my browser, I am returned to the comment and page that I left.

    I don't recall the scenario that you describe, and if it did exist, I can only speculate by saying that perhaps the recent pagination of about 80 comments per page had an effect?

    Another type of scenario that I observed goes like this:
    1. I am logged out and I am viewing the Home page.
    2. When I log in from the Home page, I am taken to the Latest Video lesson page.
    3. If I am logged out, and I am on any page other than the Home page,
    then, when I log in, I remain on the page that I was viewing prior to logging in.

    Given that scenario, perhaps I might speculate and say that defaulting to the top of the current lesson, is a way to give everyone the opportunity to be on the same page, as it where. Just a guess and maybe Marina can offer an explanation.

     

    Posted 4 months ago #
  27. Camp Kohler - Sacramento CA
    Member

    Login scenario: I am logged off, view a comment page, scroll down to a comment, decide to reply to the comment, click the Reply button, log in and find that I am returned to the top of the comment page instead of the comment from which I clicked the Reply button.

    Edit scenario: I am logged in, make or reply to a comment, click to edit it, and, when the edit is complete, I am returned to the top of the comment page instead of the edited comment.

    Posted 4 months ago #
  28. pedanticKarl
    Member

    A Tweet from Capman911: 11/2/2009 2:54:12 PM from Twitzer

    "...why does my computers keep buffering YT videos? I have defragged cleaned cache and checked for virsus. Has YT changed there streaming protocols?"

    Mike,
    YouTube is blazingly fast and I can get all videos in HD without buffering.
    I have a 3 Mb/sec ATT DSL connection and my PC only has 1 MB
    Why is my PC blazingly fast? I run practically nothing in the background.

    Post your performance numbers:

    1. Post your Internet connection performance screen shot or numbers.
    Use one of these bandwidth testers and let me know which one you used
    and what your numbers are.
    http://www.bandwidthplace.com/
    My download speed is: 2483 kbps

    http://webservices.cnet.com/Bandwidth/
    My download speed is: 2318.2 kbps

    http://www.speakeasy.net/speedtest/
    My download speed is: (LA) 2565 kbps

     
    2. Post your PC performance screenshot.
    Look at my example here. You don't need to annotate it.
    http://i30.tinypic.com/2ur56cx.jpg

    1. Press CTL-ALT-DEL
    2. Click Task Manager
    3. Click the Performance tab
    4. Go to YouTube and watch a video.
    5. Wait for the graph to scroll almost to the left. Take a screen shot.
    Upload image to a image site and post the link.

    I have more questions and will ask after I see your performance numbers.

    ~PK

    Posted 4 months ago #
  29. Capman911
    Member


    Internet speed test


    speed test


    connection speed

    Posted 4 months ago #
  30. Capman911
    Member


    Task manager

    Posted 4 months ago #

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